Zendesk, Inc. ZEN

Profile

Sector

Technology

Industry

Software - Application

CEO

Mikkel Svane

Employees

6440

Country

US

Zendesk, Inc., a software development firm, delivers cloud-based Software as a Service (SaaS) solutions to businesses across the United States, Europe, the Middle East, Africa, the Asia Pacific region, and other global markets. Its flagship offering is Zendesk Support, a premier system designed to manage, prioritize, and resolve customer service inquiries efficiently across multiple communication channels. The company's extensive product portfolio also includes Zendesk Chat, a live messaging application for real-time customer engagement on websites and mobile platforms; Zendesk Talk, a comprehensive cloud-hosted call center solution; and Zendesk Guide, a knowledge management system empowering customers with self-service options and boosting support agent efficiency. Further solutions comprise Zendesk Gather, which facilitates online community forums for end-user interaction; Zendesk Explore, offering robust analytics for understanding and refining customer interactions; and Zendesk Sell, a sales-focused Customer Relationship Management (CRM) product engineered to improve sales team productivity, streamline processes, and enhance pipeline visibility. Additionally, Zendesk provides Sunshine, an adaptable CRM platform, and Sunshine Conversations, a versatile messaging platform. Zendesk Developer Tools, encompassing Application Programming Interfaces (APIs), web widgets, and mobile Software Development Kits (SDKs), empowers users to build custom integrations and interact seamlessly with Zendesk data. Zendesk Apps enable organizations to personalize their Zendesk product interfaces and refine operational workflows via various plug-ins. Finally, the Zendesk Suite consolidates multiple solutions into a unified omnichannel offering. Established in 2007, Zendesk maintains its headquarters in San Francisco, California.