Support.com, Inc. SPRT

Profile

Sector

Technology

Industry

Software - Application

CEO

Joshua Pickus

Employees

780

Country

US

Support.com, Inc. operates primarily within the United States, specializing in providing customer assistance solutions alongside a range of end-user and cloud-based software products. The company furnishes comprehensive, ready-to-deploy (turnkey) or externally managed (outsourced) support offerings designed for a wide array of clients. This diverse group includes service providers, retail businesses, manufacturers of original equipment (OEMs), warranty companies, Internet of Things (IoT) solution providers, and other technology enterprises. Their portfolio of customer support programs serves both individual consumers and small-to-medium-sized businesses (SMBs). These services cover areas such as proactive expert advice, assistance with device installation and issue resolution, troubleshooting problems related to system compatibility, removal of viruses and malicious software, configuration of wireless networks, and the setup and continuous support for home security and automation systems. Moreover, Support.com offers Support.com Cloud, a Software-as-a-Service (SaaS) platform. This platform enables businesses to optimize how they interact with their customers, whether using their own staff or third-party support personnel. It also helps companies tackle complicated technical challenges for their clientele, facilitates straightforward self-service options for customers, and ultimately enhances the overall customer experience. Additionally, the company markets end-user software applications, prominently featuring SUPERAntiSpyware for the detection and elimination of malware. Support.com's technology support services are delivered through a collaborative network of partners. Founded in 1997, Support.com, Inc. is headquartered in Wilmington, Delaware.