PRNewsWire
03 Jun 2026, 10:45 UTC · 1h ago
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A global survey of 815 enterprise leaders reveals that human agents assisted by AI is now the leading approach across all major customer experience (CX) functions. — Confirms widespread enterprise adoption of AI-human hybrid models, signaling a maturing market for AI-integrated service tools.
+0.40Only 32% of enterprises surveyed currently use AI-powered quality assurance (QA) and coaching tools to monitor AI performance. — Identifies a significant 'performance gap' and a massive underserved market opportunity for AI governance and monitoring software.
+0.20Enterprises are running as many as 12 different AI capability categories simultaneously, often without a consolidated strategy to maximize outcomes. — Suggests inefficient capital allocation and potential operational friction due to fragmented AI deployments.
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TELUS Digital (a subsidiary of TELUS) is positioning itself as a thought leader and service provider in the growing enterprise AI CX market.
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