PYMNTS
04 Jun 2026, 20:38 UTC · 1h ago
Citi Used AI to Shrink a 60-Minute Document Review to 15 Minutes
PYMNTS
04 Jun 2026, 20:38 UTC · 1h ago
Story key points
4 claims · impact-rated
Citigroup has reduced account opening review times from over an hour to 15 minutes using an AI document-processing system. — Significant operational efficiency gains in a core bottleneck lead to faster revenue recognition and lower compliance risk.
+0.60Citigroup has identified approximately 50 critical internal processes for AI automation, including KYC and employee onboarding. — Suggests a systemic shift toward lean operations that could materially lower the bank's long-term cost-to-income ratio.
+0.40Citigroup's AI tools are generating approximately 100,000 hours of weekly capacity for its 30,000 developers. — Increases the velocity of software delivery and legacy system migration, reducing technical debt and operational risk.
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Citigroup is increasing its internal tech workforce to around 50,000 people, shifting away from the use of contractors. — Indicates a strategic pivot toward owning intellectual property and long-term stability over short-term flexible staffing.
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Model heads
The bank is successfully implementing AI to drastically reduce document review times and increase operational efficiency.
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